FAQ

Purchasing Online

Click on the icon on the top right-hand corner, and click on “Create Account” with your email address.

You CANNOT cancel or refund once the order have been processed.

It can happen that a product is out of stock. If you cannot find the product you are looking for on our website, you can reach us through Email, WhatsApp or Instagram and our support team will assist you in the process.

Payment Method

Melodi accepts the following types of payment for online purchases:

Visa, Mastercard, American Express, Google Pay, Apple Pay, PayMe

Our customers’ privacy is of the utmost importance to us. All submitted personal and payment information are encrypted for your security.

Shipping And Delivery

All products will generally be dispatched approximately 10-14 business days from the confirmation of the order.

We are using HK Post and SFExpress to deliver orders.

For orders spending under HKD 600:

  • Surface Mail by HK Post – HKD 5
  • Registered Letter by HK Post – HKD 20
  • SF Standard Express – Freight Collect

For orders spending over HKD 600:

  • FREE surface mail shipping by HK Post

For orders spending over HKD 800:

  • FREE SF Standard Express Delivery

If you order has not been dispatched yet, we will be able to modify your delivery address. Unfortunately, once your order has been dispatched, we cannot modify your delivery address. Please ensure that your receipt name (Full name), delivery address and mobile number are accurate.

Size Guide

  1. Grab a tape measure, length of string or strip of paper.
  2. Wrap it around the finger you’ll wear your ring on—if you’re creating a ring stack, consider where on your finger the ring will sit—and mark the place where it joins.
  3. Lay your string or paper strip on a flat surface and use a ruler to measure the length up to the mark. Use the chart above to match the measurement to the closest Tiffany ring size.
  1. Measure and cut a piece of string to the same length as the necklace you’re eyeing.
  2. Place it around your neck to see where it falls—the key to layering is striking the right balance. Consider the size and shape of the pendant.
  3. Repeat the process to see how necklaces of different lengths may look together.
  1. Grab a tape measure, length of string or strip of paper.
  2. Wrap it around the wrist you’ll wear your bracelet on. Mark the place where it joins. Creating a stack? Measure where on your arm you’ll wear each bracelet.
  3. Lay your string or paper strip on a flat surface and use a ruler to measure the length up to the mark. Refer to the Tiffany size chart above.
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